Returns and exchanges are accepted on merchandise within 15 days (3 weeks) of receipt for items that HAVE NOT BEEN USED, ALTERED OR DAMAGED, and with ALL LABELS attached. Once your package has been received at FLEXRAKE.COM, your refund will be processed in the original form of payment within 2-3 weeks. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from FLEXRAKE.COM
How do I make a return or exchange?
1. Your package will include an order invoice, a return/ exchange form and/or customs documents. Complete the Return/ exchange Form by listing the return/exchange reason code and return quantity. Retain your original order invoice for your records.
2. Pack and seal your return merchandise securely (in the original package if possible) and include the completed Return/exchange Form and Customs Documents (if applicable).
Please Note: The Return Label is not pre-paid, therefore, you will be responsible for the return shipping cost. Shipping and handling charges are not refundable.
3. Mail the package to:
Attn.: Online Returns
9620 Gidley St.
Temple City, CA 91780
4. Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. Please note that your banking institution may require additional days.
Simply follow the instructions on the invoice included with your package. Securely pack and seal the return merchandise and invoice in an appropriate shipping box or envelope, and send back to us using an insured or tracking service to the above address. (This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves).