Returns and exchanges are accepted on merchandise within 15 days (3 weeks) of receipt for items that HAVE NOT BEEN USED, ALTERED OR DAMAGED, and with ALL LABELS attached. Once your package has been received at FLEXRAKE.COM, your refund will be processed in the original form of payment within 2-3 weeks. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from FLEXRAKE.COM
How do I make a return or exchange?
1. Your package will include an order invoice, a return/ exchange form and/or customs documents. Complete the Return/ exchange Form by listing the return/exchange reason code and return quantity. Retain your original order invoice for your records.
2. Pack and seal your return merchandise securely (in the original package if possible) and include the completed Return/exchange Form and Customs Documents (if applicable).
Please Note: The Return Label is not pre-paid, therefore, you will be responsible for the return shipping cost. Shipping and handling charges are not refundable.
3. Mail the package to:
4. Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. Please note that your banking institution may require additional days.
You may cancel any order as long as the order status has "not shipped". If order status is "shipped," it cannot be canceled. A restocking fee may apply to large and/or heavy items cancelled after 30 days from the original order date.
Still have questions? Call Flexrake Customer Care at (626) 443-4026, Monday-Friday, 9am-4pm (PST) or email us at firstname.lastname@example.org. Although we will try our best, no guarantees are made that a cancellation request will be fulfilled.
Please Note: We do not refund initial or return shipping and handling charges.
Sales tax will be added to purchases made from customers who reside in California. The Sales tax rate for California customers is 9.75%, which is the current rate in Los Angeles County as of July 1, 2009.
We accept Visa, Mastercard and Discover
Alaska, Hawaii, APO/ FPO, P.O. Boxes and U.S. Territories
Delivery Time Estimate
Once your order has been processed and shipped, an email containing the tracking number will be sent to your registered email. If you do not receive the shipping confirmation email within 1 to 5 business days from your order date, E-mail us at email@example.com